Cita previa NIE Pamplona: the province, the procedure and the office

Before the booking page opens

Keep at hand the document you will identify yourself with (a passport, or the NIE once you have one), the spelling of your name exactly as that document prints it, your nationality and an e-mail address you actually read. Know the name of your procedure before you start (an EX-15 for a bare number, an EX-18 for a European who stays, the toma de huellas for a TIE): the list is long, written in administrative Spanish, and choosing the item next to the right one earns you an appointment at the wrong counter.

For an authorisation that someone else files for you, such as a first work permit requested by an employer or a reunification requested by the relative already living here, that person is the one who books.

The procedure decides the section

Navarra’s list mixes police procedures with those of the Oficina Única de Extranjería. At Avenida de Guipúzcoa 40, the Delegación del Gobierno sorts the police work into sections, and the procedure you pick decides which one expects you:

• NIE assignment, certificates about an existing NIE, EU citizens’ certificates, return authorisations, travel documents: Personal comunitarios y regresos
• Fingerprints for a TIE, and the handover of the card: Recogida de tarjetas
• Extensions of stay, registration cards (cédulas de inscripción), changes of address, refunds of fees, information: the section the page also names Unidad de Documentación de Extranjeros
• Letters of invitation for a visitor: Cartas de invitación
• International protection and statelessness: Protección internacional y apátrida
• Authorisations to study, to live without working, to join family, to work, and changes between them: the Oficina Única de Extranjería

What the confirmation tells you

The confirmation (justificante de cita) is the paper to trust. Read the name, the procedure, the date, the hour and the address. If it says Tudela, Plaza Padre Lasa 7, that is where you are expected; if it says Avenida de Guipúzcoa 40, go to the section that handles your procedure. Print it or keep the PDF, and write down its reference: you will need it to cancel. If the procedure has a police fee, the 790-012 is paid before the day.

When no slot appears, the calendar is simply full at that moment. It is not a refusal, and nothing is recorded against you; try again on another day.

A question rather than a booking

The Delegación’s page gives each police section an e-mail address. It does not say what they answer, nor that an appointment can be requested that way, so keep them for a precise question about a procedure and go on booking through the online system. For the Oficina Única, the page offers an online question box, the Buzón de consultas, instead of an e-mail address. policia.es gives 948 979 200 for the police unit in Pamplona.

• Personal comunitarios y regresos: pamplona.comunitarios-aregreso@policia.es
• Recogida de tarjetas (the TIE): pamplona.expediciontarjetas@policia.es
• Unidad de Documentación de Extranjeros (extensions, address changes, fee refunds, information): pamplona.udeye@policia.es
• Cartas de invitación: pamplona.cartasinvitación@policia.es, spelt with an accent on the page
• Protección internacional y apátrida: pamplona.asilosyapatridas@policia.es
• Comisaría de Tudela: tudela.docuextra@policia.es

Changing your mind

If the date no longer works, cancel through the same system with your reference, so that the slot goes back into the calendar for someone else, and then book again. A booking belongs to the office printed on it; it cannot be carried to the other address on the day.